The F&B Reservation Executive manages restaurant bookings, guest enquiries, table availability and reservation records, while coordinating closely with restaurant, front office and events teams. Candidates typically need hospitality or customer-service experience, strong communication skills, good organisational ability and proficiency in English and common reservation systems. Knowledge of additional languages and experience in a luxury hotel or restaurant environment are advantageous. The role expects a professional, friendly and responsive approach, accurate handling of bookings, effective upselling of dining experiences and excellent follow-up. Flexibility to work shifts, weekends and public holidays is normally required.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Its properties are known for personalised service, comfortable accommodation, distinctive dining and wellness facilities. Shangri-La hotels commonly provide structured training, international service standards and opportunities for career development across departments and destinations. In Malaysia, the group has operated prominent city and resort properties, serving business travellers, leisure guests, families and large events. Employees are generally expected to demonstrate warmth, professionalism, cultural awareness and a strong commitment to guest satisfaction. The company’s service philosophy is closely associated with genuine hospitality and attentive, relationship-based care.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, aviation and events, especially in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Langkawi and Penang provide island lifestyles with beaches, seafood, outdoor activities and multicultural communities, while Sabah and Sarawak offer nature-focused resort work. Malaysian culture blends Malay, Chinese, Indian and indigenous influences, with English widely used in hospitality. Living costs vary, with resort islands often requiring employer accommodation or transport. Foreign employees generally need an approved employment pass sponsored by the employer; they should not begin work on a tourist visa. Employers usually guide medical checks, immigration applications and relocation arrangements. Candidates should confirm accommodation, meals, transport, insurance, contract terms and leave entitlements before accepting an offer. The tropical climate is warm and humid year-round, with heavier rain during monsoon periods.
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