Security Supervisor

Job Description

The Security Supervisor supports the hotel’s Security Manager by supervising daily security operations, protecting guests, colleagues and property, monitoring access points, responding to incidents, conducting patrols and maintaining accurate reports. Candidates typically need relevant hotel, security or emergency-response experience, strong communication skills and knowledge of safety and loss-prevention procedures. Experience supervising a team, handling emergencies and liaising with police or public authorities is advantageous. Fluency in English and Cantonese is commonly expected in Hong Kong, while Mandarin is useful. The successful candidate should be observant, physically fit, calm under pressure, professionally presented and willing to work rotating shifts, weekends and public holidays.

Company Info

Shangri-La Hotels and Resorts is a Hong Kong-founded luxury hospitality group with hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other international destinations. The brand is known for refined service, Asian-inspired hospitality and a strong focus on guest comfort and personalised experiences. Its Hong Kong properties serve business travellers, leisure guests, local residents and large-scale events, creating diverse operational environments. Shangri-La generally promotes professional development, service excellence, teamwork and respect for cultural differences. Employees may receive benefits such as staff meals, uniforms, training, hotel discounts and opportunities to transfer within the group, depending on the property and employment contract. Security teams are important to maintaining a safe, discreet and welcoming environment for guests, colleagues, visitors and hotel assets.

Destination Guide

Hong Kong offers strong opportunities in hotels, restaurants, finance, retail, aviation, logistics, technology and professional services. Its culture blends Chinese traditions with international influences; Cantonese is widely spoken, while English is common in business and hospitality. Life is energetic and convenient, with excellent public transport, varied dining, shopping, hiking trails and beaches, although housing can be expensive and living space limited. Overseas applicants normally require an employment visa sponsored by a confirmed employer under Hong Kong’s General Employment Policy. The employer typically provides the contract and supporting documents, while the applicant supplies qualifications, work history and identity documents. Dependants may usually apply for accompanying visas. New arrivals should budget for deposits, temporary accommodation, transport and healthcare, and confirm whether the hotel provides staff housing, meals, medical coverage or relocation assistance. Hong Kong is highly connected, but work schedules in hospitality often include nights, weekends and holidays.