The Service Manager – Sous Chef is responsible for supporting daily kitchen operations, maintaining food quality and presentation, managing kitchen colleagues, controlling costs, and ensuring high standards of hygiene and food safety. Candidates should have professional culinary training and several years of experience in a hotel, resort, or high-volume restaurant kitchen, ideally in a supervisory or sous chef position. Strong knowledge of international cuisine, menu execution, HACCP procedures, inventory control, and team scheduling is expected. The successful candidate should be organised, hands-on, creative, calm under pressure, and able to lead a multicultural team while delivering Shangri-La’s service and quality standards.
Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group operating hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and Australia. The group is recognised for warm Asian hospitality, high service standards, distinctive resort experiences, and extensive food and beverage operations. Shangri-La properties typically offer restaurants, lounges, banqueting, wellness facilities, and guest activities, creating opportunities for professionals in culinary, hotel operations, and guest services. In Malaysia, the company has operated respected city and resort properties, including hotels associated with destinations such as Kuala Lumpur, Penang, and Kota Kinabalu. Employees can expect structured operational procedures, multicultural teams, professional development opportunities, and a strong emphasis on guest satisfaction, food safety, presentation, and consistent brand standards.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak. Island and resort destinations such as Langkawi, Penang, and parts of Borneo provide work in hotels, restaurants, resorts, and tourism services, while Kuala Lumpur offers broader career progression and year-round business demand. The culture is multicultural, combining Malay, Chinese, Indian, and indigenous influences, with English commonly used in hotels. Lifestyle ranges from busy city living to relaxed beach or rainforest communities; food, public transport, and daily costs are generally affordable, although resort accommodation can be limited. Foreign employees normally require an employer-sponsored Employment Pass, with approval arranged before starting work. Employers may offer staff housing, meals, transport, medical cover, or flights, depending on the contract. Candidates should confirm visa sponsorship, accommodation, salary, service charge, working hours, and leave entitlements before relocating.
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