The Service Leader/Executive – Learning & Development supports the planning and delivery of employee training, orientation, service standards and professional development programmes. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, along with experience in hotel operations or workplace training. The successful candidate should have strong communication, presentation and organisational skills, be confident working with colleagues at all levels, and understand hospitality service expectations. The role also requires initiative, discretion, accurate record keeping and the ability to evaluate training effectiveness while promoting Shangri-La’s service culture.
Shangri-La is a major luxury hospitality group founded in Asia and operating hotels, resorts and residences across the world. The brand is known for personalised service, elegant accommodation, destination resorts and its “Shangri-La hospitality” culture. Its Malaysian properties serve business and leisure travellers and typically offer accommodation, restaurants, meetings, spa facilities and recreational services. Employees work in a multicultural environment with opportunities to develop through structured training, operational experience and internal career progression. The company places strong emphasis on guest satisfaction, teamwork, professional presentation and consistent service standards. Exact benefits and career opportunities vary by property, but hospitality roles may include staff meals, uniforms, service benefits, training programmes and accommodation or transport support in selected locations.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, education and business services, especially in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak. Island destinations such as Langkawi, Penang and parts of Sabah provide a relaxed lifestyle, tropical scenery, beaches and water activities, while larger cities offer better transport, healthcare and career options. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions; English is widely used in hospitality workplaces. Foreign employees generally need an employment pass arranged and sponsored by the employer before starting work. Relocating staff should confirm salary, accommodation, medical coverage, transport and contract terms, and budget for deposits and living costs. Weather is hot and humid year-round, with monsoon conditions varying by coast. Local food, affordable services and welcoming communities make Malaysia attractive for hospitality professionals.
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