The Service Associate - Reservations Executive is responsible for handling room reservations, amendments, cancellations, enquiries and guest requests through telephone, email and booking systems. Candidates should have hospitality or reservations experience, strong communication skills, attention to detail and good knowledge of hotel services and reservation procedures. Familiarity with Opera or similar property-management systems is advantageous. Fluency in English is generally required, while additional languages are helpful. The role expects a professional, guest-focused manner, accurate work, prompt responses and the ability to manage multiple enquiries during busy periods. Flexibility to work shifts, weekends and public holidays, together with a willingness to support Shangri-La service standards, is also expected.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands. The group is known for warm Asian hospitality, high service standards and guest-focused experiences. Shangri-La properties typically offer accommodation, restaurants and bars, meeting facilities, wellness services and leisure amenities. In Singapore, the company operates established luxury hotels serving business travellers, tourists, families and events. Employees work in a multicultural environment where professionalism, personal presentation, teamwork and genuine care for guests are important. Career opportunities are available across hotel operations, reservations, food and beverage, housekeeping, finance, sales and management.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, retail, finance, technology and healthcare. The culture is multicultural, with Chinese, Malay, Indian and international influences reflected in its food, festivals and languages. Life is convenient and generally safe, with excellent public transport, modern healthcare and many shopping, dining and entertainment options. Housing can be expensive, particularly in central areas, so newcomers often compare shared rooms, serviced apartments and locations near MRT stations. Foreign employees normally need employer-sponsored permission to work, such as an Employment Pass or S Pass, depending on salary, qualifications and eligibility. Employers usually guide successful candidates through the application process. New arrivals should budget for rent, transport, food, insurance and deposits, and confirm that the employer provides a valid contract and clear relocation support.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...