Food & Beverage Associate

Job Description

The Food & Beverage Associate supports daily restaurant, bar, banquet or room-service operations at Shangri-La. Typical responsibilities include welcoming guests, taking and serving orders, preparing tables, processing bills, maintaining service standards and keeping work areas clean. Candidates should generally have customer-service skills, a pleasant and professional manner, basic English communication ability and an understanding of food and beverage service. Previous hotel or restaurant experience is helpful, while hospitality qualifications may be preferred. The role requires flexibility for shifts, weekends and public holidays, physical stamina, teamwork, attention to detail and a genuine desire to create a warm guest experience.

Company Info

Shangri-La Group is a major international hospitality company founded in Hong Kong and known for luxury hotels, resorts and serviced residences across Asia, the Middle East, Europe, North America and other destinations. Its properties are recognised for attentive service, comfortable surroundings and strong connections with local culture. In Malaysia, Shangri-La operates established city and resort properties, including hotels in Kuala Lumpur, Penang and Sabah. Employees typically work in a structured, multicultural environment with opportunities to develop careers in guest service, food and beverage, rooms, culinary operations and other hotel departments. Benefits vary by property and position but may include meals, uniforms, staff accommodation or allowances, medical coverage, service charge and training. The company places considerable emphasis on hospitality standards, teamwork, grooming and creating personalised experiences for guests.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail and marine activities, particularly in Langkawi, Penang, Sabah and other coastal destinations. Langkawi is known for beaches, island-hopping, a relaxed lifestyle and a large resort sector. Penang combines heritage streets, food culture and urban conveniences, while Sabah provides access to islands, diving and nature tourism. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hospitality, although learning basic Malay is valuable. Living costs are generally moderate, but resort islands can be more expensive and quieter than major cities. Foreign workers normally need employer sponsorship and the appropriate employment pass or work permit before starting work. Employers commonly arrange documentation, medical checks and sometimes accommodation. Candidates should confirm visa conditions, housing, transport, benefits and service-charge arrangements directly with the hotel.