The Duty Manager oversees daily hotel operations, ensuring guests receive efficient, welcoming service across front office and other departments. Typical requirements include a hospitality or business-related qualification, several years of hotel experience, and strong knowledge of guest relations, reservations, complaint handling, and operational procedures. The role requires confident leadership, sound judgment, excellent communication, and the ability to remain calm during busy periods or emergencies. The successful candidate is expected to coordinate departments, supervise colleagues, resolve guest concerns, monitor service standards, prepare reports, and act as the manager on duty when senior leaders are unavailable. Flexibility for rotating shifts, weekends, and public holidays is essential, together with professional grooming and a genuine commitment to Shangri-La’s service standards.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The brand is known for attentive service, comfortable surroundings, distinctive local experiences, and its signature approach to sincere hospitality. In the Philippines, Shangri-La operates prominent properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. Employees generally work in multicultural teams and receive exposure to international hotel standards, structured operating procedures, and guest-focused service. Benefits and career development opportunities vary by property and employment contract, but may include meals, uniforms, training, service charge, accommodation support, healthcare, and staff rates. Exact conditions should be confirmed directly with the recruiting property.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, and other resort destinations, with demand for experienced hotel, restaurant, wellness, and tourism professionals. Workplace culture is generally warm, relationship-oriented, and respectful, while English is widely used in business and hospitality. Island living can provide beaches, outdoor activities, affordable local food, and a relaxed social lifestyle, although transport, internet reliability, healthcare access, and seasonal weather vary considerably by location. Manila offers the broadest career market and urban conveniences; Cebu and major resort islands provide a slower pace but may have fewer specialist services. Foreign nationals normally need an employer-sponsored work permit and an appropriate visa; requirements can include immigration approval, a work authorization, and medical or documentary checks. Secure a written offer and clarify salary, accommodation, insurance, tax, flights, and relocation support before moving. Confirm current rules with the Philippine Bureau of Immigration or an embassy.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...