The Assistant Director of Sales, RSR & GSH is expected to support sales leadership for Shangri-La Rasa Sayang Resort & Spa and Golden Sands Resort in Penang. The role typically involves developing leisure, corporate, group and wholesale business; managing key accounts; preparing sales plans and budgets; coordinating hotel promotions; monitoring market trends; and achieving room-night and revenue targets. Candidates should have several years of hotel sales experience, preferably in an upscale or luxury resort, along with strong knowledge of Malaysian and international markets. Excellent communication, negotiation, presentation and relationship-building skills are essential. The successful candidate should be commercially minded, well organised, confident with sales reporting and able to work flexibly with hotel operations and regional sales teams.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for warm Asian hospitality, personalised service and strong standards in accommodation, dining, wellness and events. In Penang, Shangri-La operates Rasa Sayang Resort & Spa and Golden Sands Resort, both located near Batu Feringgi beach. Rasa Sayang is positioned as an upscale, tranquil resort with landscaped gardens, premium rooms, restaurants and spa facilities, while Golden Sands is designed for families and leisure travellers. The group places strong emphasis on guest satisfaction, commercial performance, colleague development and responsible business practices. Employees can gain experience in a multinational hotel environment with opportunities to work across departments and, depending on performance and vacancies, pursue wider career progression within Shangri-La.
Penang Island is one of Malaysia's best-known destinations for hospitality careers, offering opportunities in luxury resorts, city hotels, restaurants, events, tourism, retail and travel services. The island blends Malay, Chinese, Indian and international influences, reflected in its food, festivals, architecture and friendly community life. George Town provides cultural attractions, cafés and nightlife, while Batu Feringgi offers beaches, resorts and a more relaxed coastal lifestyle. Living costs are generally lower than Kuala Lumpur, although accommodation near the beach or central George Town can be expensive. Malaysia's climate is hot and humid year-round, with heavier rain during monsoon periods. Foreign employees normally require an employer-sponsored Employment Pass, and the company must support the application before work begins. Candidates should confirm visa eligibility, contract benefits, housing, medical coverage and relocation assistance. Penang International Airport provides convenient regional connections, while public buses, taxis and ride-hailing services support daily travel.
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