Duty Manager (Front Office)

Job Description

The Duty Manager (Front Office) oversees daily front-office operations, ensuring smooth arrivals, departures, guest requests, billing, and service recovery. Candidates typically need a diploma or degree in hospitality, several years of hotel front-office experience, and strong knowledge of hotel systems and guest-service standards. Excellent communication, leadership, problem-solving, and decision-making skills are expected, together with the ability to manage complaints professionally and support the Front Office Manager. The role requires flexibility for rotating shifts, weekends, and public holidays. Shangri-La will expect a polished, guest-focused leader who can motivate colleagues, coordinate with other departments, maintain operational standards, and protect the hotel’s reputation while delivering warm Asian hospitality.

Company Info

Shangri-La Group is a luxury hospitality company founded in Singapore and recognised for its hotels, resorts, and city properties across Asia and international markets. The group operates under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La, and Traders Hotels. Its service philosophy is closely associated with genuine care, personalised attention, and the concept of Asian hospitality. Shangri-La Singapore is a prominent luxury hotel near Orchard Road, offering accommodation, restaurants, meeting facilities, landscaped grounds, and extensive guest services. Employees typically work in a multicultural environment with structured hotel operations, international guests, and opportunities to develop careers across departments and destinations. The company places strong emphasis on service quality, teamwork, professional presentation, guest satisfaction, and continuous learning.

Destination Guide

Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, finance, technology, healthcare, logistics, and education. Hotels and restaurants regularly recruit front-office, food-and-beverage, housekeeping, culinary, engineering, and management staff, although competition can be considerable. The culture is multicultural, with English widely used alongside Mandarin, Malay, and Tamil. Life is safe, efficient, and convenient, with excellent public transport, reliable healthcare, modern shopping areas, and diverse food options. Housing can be expensive, especially near central districts, so many workers share apartments or live farther from the city centre. Foreign employees generally need an employer-sponsored work pass; eligibility depends on salary, qualifications, and experience, with the Employment Pass and S Pass being common routes. Applicants should secure a job offer before relocating, check pass requirements, arrange accommodation, and budget for deposits, transport, insurance, and everyday expenses.