The Duty Manager oversees daily hotel operations during assigned shifts, ensuring smooth guest services, effective coordination between departments, and prompt resolution of complaints or emergencies. Requirements typically include a degree or diploma in hotel management, several years of experience in front office or hotel operations, strong communication skills, and working knowledge of property-management systems. The successful candidate is expected to be guest-focused, professional, decisive, and capable of leading staff in a busy luxury-resort environment. Flexibility to work rotating shifts, weekends, and holidays is essential. Shangri-La would also expect strong knowledge of service standards, local procedures, safety policies, and the ability to maintain high levels of guest satisfaction.
Shangri-La Hotels and Resorts is a Hong Kong-based luxury hospitality group operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for warm Asian hospitality, high service standards, distinctive resort experiences, and its signature approach to genuine care for guests. In the Philippines, Shangri-La properties include luxury city hotels and beach resorts, serving leisure travellers, business guests, families, and events. Employees typically work in structured, multicultural teams with strong attention to grooming, guest engagement, operational consistency, and professional development. Depending on the property and position, benefits may include service charge, meals, uniforms, medical coverage, staff accommodation or transport, and employee discounts. Specific compensation and benefits for a Duty Manager vary according to the resort, experience, and employment contract.
The Philippines offers hotel and resort opportunities across Luzon, Cebu, Boracay, Palawan, Bohol, and Mindanao, particularly in front office, food and beverage, housekeeping, engineering, and guest activities. Hospitality work suits people who enjoy warm, social communities and a service-oriented culture. Lifestyle varies from busy Manila to relaxed beach destinations, with generally affordable local food and transport, although resort-island accommodation can be limited and seasonal. English is widely used in hotels, while learning basic Filipino and local expressions helps build relationships. Foreign applicants normally need an employer-sponsored work visa or permit; working on a tourist visa is not permitted. Employers commonly assist with documentation, but requirements should be confirmed with the Department of Labor and Employment and Bureau of Immigration. Candidates should verify accommodation, service charge, insurance, contract length, transportation, and relocation costs before accepting an offer.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...