Service Associate C - Waiter/Waitress (In Room Dining / Banquet / Spice Market Café (ADD))

Job Description

The Service Associate C serves guests in In Room Dining, banquet functions, and Spice Market Café, taking orders, delivering food and beverages, setting tables, processing bills, and maintaining high service standards. Candidates should ideally have hospitality or food-and-beverage experience, good English communication skills, a pleasant and professional manner, and basic knowledge of food safety and service procedures. The role requires flexibility to work shifts, weekends, and public holidays, as well as the ability to stand for extended periods and handle busy service periods. The successful candidate is expected to be attentive, well-groomed, team-oriented, punctual, and committed to Shangri-La’s guest-service standards.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and known for hotels, resorts, and residences across the world. Its properties are recognised for personalised service, comfortable accommodation, quality dining, and strong attention to local culture and guest experience. In Malaysia, Shangri-La operates established hotels and resorts serving business travellers, families, leisure guests, and major events. Employees commonly work in a structured international environment with training, service standards, staff dining, uniform support, and opportunities to develop within hotel operations. This waiter or waitress position supports several food-and-beverage outlets, so it offers practical experience in room service, banqueting, and all-day dining. The company generally values courtesy, teamwork, cultural awareness, reliability, and consistent attention to detail.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, and guest services, especially in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak. Island destinations such as Langkawi, Penang, Tioman, and the Perhentian Islands provide a relaxed lifestyle, beaches, water activities, and strong seasonal tourism employment, although wages may be lower than in major cities. Malaysian culture is multicultural, with Malay, Chinese, Indian, and indigenous influences; English is widely used in hospitality, while Malay is the national language. Living costs vary, with resort islands often having higher prices for imported goods and transport. Foreign employees normally require an employment pass or other employer-sponsored work authorisation before starting work. Candidates should confirm sponsorship, accommodation, meals, transport, medical coverage, contract terms, and seasonal conditions with the employer. Relocation planning should include appropriate insurance, document certification, and realistic budgeting for deposits and travel.