The F&B Reservation Executive manages dining reservations, guest enquiries, table availability and booking changes across the resort’s restaurants and outlets. Candidates should have hospitality or customer-service experience, strong communication skills, good telephone and computer skills, and confidence using reservation systems. Fluency in English is expected; knowledge of Malay or other languages is an advantage. The role requires professionalism, attention to detail and a friendly manner when assisting guests. The successful candidate is expected to coordinate closely with restaurant teams, maintain accurate booking records, handle special requests, promote outlet offerings and resolve issues promptly. Flexibility for shifts, weekends and public holidays is essential, along with a consistently polished Shangri-La guest-service standard.
Shangri-La is a globally recognised luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other markets. The group is known for personalised service, comfortable surroundings and its welcoming approach to guests, reflected in the Shangri-La brand philosophy. Its Malaysian properties serve business and leisure travellers, offering accommodation, restaurants, conferences, wellness facilities and destination experiences. Employees typically work in multicultural teams and are expected to demonstrate courtesy, professionalism, teamwork and close attention to detail. Shangri-La provides opportunities across hotel operations, food and beverage, guest services, events, finance and management. Benefits and development opportunities vary by property, position and employment status, but hospitality training and internal career progression are commonly emphasised.
Malaysia offers opportunities in hotels, resorts, restaurants, tourism, retail, technology and shared-service operations, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal destinations. Its culture combines Malay, Chinese, Indian and indigenous influences, with Islam shaping many customs while religious and cultural diversity remains visible in daily life. Lifestyle ranges from busy city living to relaxed island communities, with affordable food, tropical weather and easy access to beaches and nature. Malaysia is not one island, although popular island destinations include Langkawi, Penang, Tioman and the Perhentians. Foreign employees generally need an employer-sponsored work pass, and the company must meet immigration requirements before work begins. Check current rules with Malaysian Immigration and the embassy. Relocation costs, accommodation and transport should be confirmed with the employer, especially for resort roles, where staff housing may be available.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...