Housekeeping Coordinator

Job Description

The Housekeeping Coordinator supports the department’s daily administration and operations. Typical requirements include experience in hotel housekeeping or a related hospitality role, good spoken and written English, strong organisation, attention to detail, computer literacy, and the ability to manage guest requests, room-status updates, staff communications, records, and telephone enquiries. Cantonese and Mandarin may be advantageous in Hong Kong. The successful candidate is expected to remain calm under pressure, coordinate effectively with room attendants and other departments, protect guest confidentiality, respond promptly to requests, and maintain Shangri-La’s standards of cleanliness, service, presentation, and professionalism. Flexibility for shifts, weekends, and public holidays is normally required.

Company Info

Shangri-La is a luxury hospitality group founded in 1971 and headquartered in Hong Kong. It operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalised service, elegant accommodation, strong food and beverage offerings, and the Shangri-La hospitality culture. Its Hong Kong properties serve business and leisure travellers and provide opportunities across front office, housekeeping, culinary, engineering, wellness, and corporate functions. Employees are generally expected to demonstrate warmth, professionalism, teamwork, cultural awareness, and attention to detail. Benefits and working conditions vary by property and position, but may include staff meals, uniform provision, training, medical coverage, incentives, and hotel accommodation or transport support for selected roles.

Destination Guide

Hong Kong is a compact, highly international city made up of Hong Kong Island, Kowloon, the New Territories, and surrounding islands. Hospitality opportunities are available in luxury hotels, resorts, restaurants, clubs, events, retail, and tourism, especially for candidates with English, Cantonese, Mandarin, or relevant international experience. The culture blends Cantonese traditions with global influences, offering excellent dining, hiking, beaches, nightlife, and efficient public transport. Living costs, particularly rent, are high, although salaries and employer benefits can help. Overseas employees generally need an employment visa sponsored by a Hong Kong employer; applicants normally provide a confirmed offer, qualifications or experience, and supporting documents. Dependants may qualify for related visas. Arrange housing, banking, insurance, and transportation before arrival, and confirm whether the employer provides accommodation, meals, medical coverage, or relocation assistance.