Service Manager - Sous Chef

Job Description

The Service Manager - Sous Chef is responsible for supporting the Executive Chef, supervising kitchen operations, maintaining food quality and presentation, and ensuring smooth service during assigned shifts. Requirements typically include formal culinary training, several years of experience in a professional hotel or resort kitchen, strong knowledge of food safety and hygiene standards, and experience leading and coaching kitchen colleagues. The successful candidate should be organised, hands-on, calm under pressure, commercially aware, and capable of managing inventory, costs, staffing, and guest expectations. Flexibility to work weekends, public holidays, and varying shifts is expected. Experience in an international luxury hotel, resort, or high-volume restaurant would be advantageous.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for personalised service, high-quality dining, wellness facilities, and distinctive destination experiences. In Malaysia, Shangri-La operates several respected hotels and resorts, including city properties and beach destinations. The company places strong emphasis on genuine hospitality, colleague development, operational excellence, and cultural awareness. A culinary leadership role with Shangri-La may involve managing diverse teams, maintaining international brand standards, controlling costs, and delivering memorable dining experiences for both hotel guests and local customers. Benefits may include staff meals, uniform, accommodation or allowances, medical coverage, training, and discounted stays, depending on the property and employment package.

Destination Guide

Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah, and Sarawak, with resort work particularly common on Langkawi, Borneo, and the east coast islands. The culture is multicultural, combining Malay, Chinese, Indian, Indigenous, and international influences, with excellent food and a generally welcoming lifestyle. Living costs vary: Kuala Lumpur is more urban and expensive, while Langkawi and smaller resort areas can be quieter but may have fewer services. International candidates normally need an employer-sponsored Employment Pass, and the company must support the application before work begins. A valid passport, relevant qualifications, medical checks, and authenticated documents may be required. Relocation packages differ, so candidates should confirm accommodation, transport, meals, insurance, annual leave, and flight benefits. Malaysia has a tropical climate, so prepare for heat, humidity, and seasonal heavy rain.