The Service Associate – Lobby Lounge Service supports the daily operation of the hotel’s lobby lounge by welcoming guests, taking orders, serving food and beverages, preparing tables, processing payments, and maintaining clean, polished service areas. Candidates should have hospitality or food-and-beverage experience, good English communication skills, a pleasant appearance, and strong customer-service abilities. Knowledge of menu items, beverage service, POS systems, and basic food-safety procedures is advantageous. The role requires flexibility to work rotating shifts, weekends, and holidays, as well as the ability to remain attentive, professional, and efficient during busy periods. A genuine interest in creating warm, personalized guest experiences is expected.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. Its properties operate under the Shangri-La, Kerry, JEN, and Traders brands. The company is known for gracious Asian hospitality, high service standards, and a strong focus on personalized guest experiences. Shangri-La hotels commonly offer restaurants, lounges, meeting facilities, wellness amenities, and leisure services. Employees are generally expected to demonstrate warmth, professionalism, teamwork, attention to detail, and respect for cultural diversity. In the Philippines, Shangri-La operates premium city and resort properties and provides career opportunities in food and beverage, rooms, culinary operations, guest services, engineering, sales, and administration.
The Philippines is an archipelago with diverse destinations such as Luzon, Cebu, Boracay, Palawan, and Mindanao. Hospitality, tourism, restaurants, resorts, retail, healthcare, and business-process services provide many employment opportunities, especially in Manila, Cebu, Clark, and major resort areas. Filipino culture is welcoming, family-oriented, and strongly influenced by Spanish, American, and Asian traditions; English is widely used in workplaces. Lifestyle varies from busy metropolitan living to relaxed beach communities, with generally affordable food and transport, although housing costs differ by location. Foreign workers normally need an employer-sponsored work permit and an appropriate employment visa; requirements should be confirmed with Philippine immigration authorities. Relocating employees should arrange a valid passport, authenticated documents, medical coverage, local banking, and suitable accommodation. Weather is tropical, with a dry season and a rainy or typhoon season.
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