The Service Leader/Executive – Learning & Development supports the planning, coordination and delivery of employee training at Shangri-La. Requirements typically include a diploma or degree in hospitality, human resources, education or a related field, along with experience in hotel operations, training coordination or learning and development. The candidate should have strong communication, presentation and organisational skills, confidence working with employees at different levels, and good knowledge of workplace training practices. Responsibilities may include maintaining training records, arranging learning sessions, supporting orientation programmes, evaluating training effectiveness and helping departments meet service standards. A proactive, approachable personality, sound computer skills and a genuine interest in employee development are expected.
Shangri-La Hotels and Resorts is a luxury hospitality group founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, personalised service and high-quality accommodation, dining, wellness and meeting facilities. Its Malaysian properties serve business and leisure travellers in destinations that may include Kuala Lumpur, Penang, Sabah and Sarawak. Shangri-La places strong emphasis on guest satisfaction, operational excellence, service culture and colleague development. Employees commonly work in a multicultural environment with opportunities to build careers across hotel departments and international properties. Benefits and salary vary by property, experience and position, but hospitality roles may include staff meals, uniforms, training, service benefits and, where applicable, accommodation or transport support.
Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, education, technology and professional services. Popular island destinations include Langkawi, Penang, Tioman, Redang, Perhentian, Pangkor and parts of Sabah, although many hospitality jobs are based on the mainland or in larger resort towns. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in tourism and business. Island life is generally relaxed and outdoors-focused, with beaches, diving, local food and community festivals, but transport and healthcare can be more limited than in major cities. Foreign employees normally need an employer-sponsored Employment Pass or another approved work permit before starting work. Relocation usually involves employer support, medical checks, document verification and suitable accommodation planning. Check current Malaysian immigration rules and the specific resort's benefits before accepting an offer.
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