The Service Centre Officer handles guest calls, enquiries, requests and service coordination, acting as a central contact point for the hotel. Typical requirements include hotel or customer-service experience, good telephone manners, clear communication and strong English; Cantonese and Mandarin are highly advantageous in Hong Kong. The successful candidate should be polite, attentive, organised and able to remain calm while managing multiple requests. Familiarity with hotel systems, basic computer skills and a flexible approach to shift work, including overnight, weekend and public-holiday duties, are generally expected. A genuine interest in hospitality and the ability to follow requests through to completion are essential.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and recognised for its Asian-inspired service and warm, personalised guest experience. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Its properties typically combine accommodation with restaurants, meeting facilities, wellness services and business amenities. Shangri-La places strong emphasis on service excellence, cultural understanding, colleague development and responsible business practices. In Hong Kong, the company operates well-known luxury properties and offers career opportunities across front office, food and beverage, housekeeping, engineering, sales and corporate functions.
Hong Kong offers strong opportunities in hotels, tourism, retail, finance, technology, logistics and professional services. The culture is fast-paced and international, combining Cantonese traditions, Chinese festivals and global influences. Residents enjoy excellent public transport, varied dining, vibrant nightlife, shopping, beaches, hiking trails and nearby islands such as Lantau, Cheung Chau and Lamma. Housing can be expensive, especially near central business districts, while smaller flats and outer districts are more affordable. Foreign nationals generally need an employment visa sponsored by a Hong Kong employer before starting work; the employer normally demonstrates a genuine vacancy and suitable salary. Dependants may qualify for accompanying visas. New arrivals should budget for rent, deposits, transport, healthcare and daily expenses, and confirm tax, insurance and visa conditions before relocating.
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