The Captain – Hung Tong is expected to supervise daily restaurant operations, coordinate service staff, welcome guests, take or oversee orders, maintain service standards, and handle guest requests professionally. Candidates should have relevant experience in upscale Chinese or hotel dining, strong knowledge of food and beverage service, good communication skills, and the ability to lead a team during busy periods. Cantonese and English are highly advantageous, while Mandarin may also be useful. The successful candidate should be attentive, courteous, well presented, commercially aware, and committed to Shangri-La’s hospitality standards. Flexibility to work shifts, weekends, and public holidays is normally required.
Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is known for personalized service, Asian-inspired hospitality, and premium dining and wellness experiences. Its Hong Kong properties serve business and leisure travelers and include several acclaimed restaurants and bars. Employees typically work in multicultural, service-focused environments with structured operating standards, training opportunities, and opportunities for internal progression. Benefits vary by property and position but may include service charge, staff meals, medical coverage, leave benefits, discounts, and training. Shangri-La places strong emphasis on guest satisfaction, professionalism, teamwork, and creating warm, memorable experiences.
Hong Kong offers strong opportunities in luxury hotels, restaurants, tourism, finance, retail, technology, and professional services. Hospitality workers can find roles in hotels, resorts, clubs, catering companies, and fine-dining venues, although competition is high and Cantonese is often valuable. The culture blends Chinese traditions with international influences, offering excellent food, festivals, shopping, nightlife, and efficient public transport. Lifestyle is energetic and convenient, but housing is expensive and living spaces are often compact. Hong Kong has urban islands and outlying islands, as well as mainland districts, so the job location should be checked carefully. Foreign employees generally need an employment visa sponsored by their employer before starting work; approval depends on qualifications, salary, and proof that the role cannot readily be filled locally. Candidates should budget for deposits, accommodation, transport, and healthcare, and confirm whether the employer provides relocation assistance or staff housing.
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