Floor Supervisor

Job Description

The Floor Supervisor oversees daily restaurant or dining-floor operations, ensuring attentive service, smooth table management and high guest satisfaction. Requirements typically include previous experience in hospitality or food and beverage operations, strong communication skills, good knowledge of service standards, and the ability to lead and coach team members. Fluency in English is generally expected; additional languages are an advantage. The successful candidate should be organised, guest-focused, professional and confident handling service issues, staff coordination and busy operating periods. Flexibility to work shifts, weekends and public holidays is essential, along with a strong commitment to Shangri-La’s luxury service standards.

Company Info

Shangri-La is an internationally recognised luxury hospitality group founded in Asia and known for its hotels, resorts and exceptional guest service. The group operates properties across Asia, the Middle East, Europe, North America and other key destinations. Shangri-La Singapore is a landmark luxury hotel set near Orchard Road, offering accommodation, restaurants, event facilities, gardens and extensive guest amenities. The company places strong emphasis on warm Asian hospitality, personalised service, colleague development and operational excellence. Employees work in a multicultural environment with opportunities to build careers across hotel departments and locations. Roles commonly include food and beverage, rooms, culinary, events, engineering, finance and guest services. Benefits and final compensation vary according to experience, department, shift arrangements and the employment package offered.

Destination Guide

Singapore is a compact, highly connected island city with strong opportunities in hospitality, tourism, retail, finance, technology and healthcare. The hotel sector is international and offers roles for candidates with customer-service experience, language skills and recognised hospitality qualifications. Singaporean culture blends Chinese, Malay, Indian and Western influences, reflected in its food, festivals and neighbourhoods. The lifestyle is safe, efficient and urban, with excellent public transport, shopping, dining and green spaces, although housing and daily expenses can be high. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and occupation. Candidates should secure a written offer before relocating and check current Ministry of Manpower requirements. Shared accommodation and living near MRT stations can help manage costs.