The Reservation Executive manages room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. The role typically requires hotel reservations or front-office experience, strong English communication skills, attention to detail and confidence using property-management and office systems. Knowledge of Shangri-La standards and familiarity with online travel channels are advantageous. The successful candidate is expected to provide warm, accurate and prompt service, convert enquiries into bookings, maintain correct availability and rates, coordinate with Front Office and Revenue teams, and protect guest information. Flexibility for shifts, weekends and public holidays is normally required, along with a professional appearance, calm manner and ability to work accurately during busy periods.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised internationally for warm Asian hospitality. The company operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations under brands including Shangri-La, Kerry, JEN and Traders. Shangri-La Hotel Singapore is a well-established five-star property near Orchard Road, offering accommodation, restaurants, event facilities, leisure amenities and extensive guest services. Its teams serve international leisure and business travellers and work to high standards of personal service, presentation and operational consistency. Employees may benefit from a multicultural environment, structured hotel training and opportunities to develop across departments or within the wider group. Exact benefits and employment terms depend on the position, experience and Singapore employment regulations.
Singapore is a compact island city-state with excellent public transport, reliable services and a highly international working environment. Hospitality offers opportunities in hotels, restaurants, resorts, events and tourism, although competition can be strong and customer-service standards are demanding. The culture blends Chinese, Malay, Indian and Western influences, with English widely used at work. Lifestyle is convenient and safe, with varied food, shopping, parks, nightlife and easy regional travel, but housing and daily expenses can be high. Foreign nationals generally need a valid work pass arranged by an employer before starting work. The appropriate pass depends on salary, qualifications and role; employers normally submit the application to Singapore’s Ministry of Manpower. Relocation planning should include accommodation, transport, medical cover and tax considerations. Singapore has no traditional resort-island lifestyle, but nearby Sentosa and coastal areas provide leisure options.
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