Telephone Operator (Service Centre)

Job Description

The Telephone Operator supports Shangri-La Singapore’s Service Centre by answering and directing internal and external calls, handling guest requests, recording messages, providing accurate hotel information, and coordinating with relevant departments. Candidates should have good spoken and written English, a pleasant telephone manner, basic computer skills, and strong attention to detail. Previous experience in hotel reception, switchboard, customer service, or a similar hospitality role is advantageous. The successful candidate is expected to remain calm under pressure, communicate professionally, protect guest confidentiality, respond promptly, and provide warm, efficient service across all shifts, including weekends and public holidays.

Company Info

Shangri-La is a luxury hospitality group founded in Asia and known for its hotels, resorts, and exceptional service culture. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Singapore is a landmark hotel set among tropical gardens near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities, recreational amenities, and event services. The company places strong emphasis on genuine Asian hospitality, personalised guest experiences, teamwork, and employee development. Hotel employees typically work with guests from many countries and collaborate across front office, food and beverage, housekeeping, engineering, and other departments. The organisation generally looks for service-minded people who are professional, dependable, culturally aware, and committed to maintaining high standards in a luxury environment.

Destination Guide

Singapore is a compact, multicultural island city with strong opportunities in hotels, restaurants, tourism, retail, technology, finance, healthcare, and logistics. English is widely used, while Mandarin, Malay, and Tamil are also official languages. The lifestyle is safe, convenient, and highly connected, with excellent public transport, diverse food, shopping, parks, and a warm tropical climate. Accommodation can be costly, especially near the city centre, so many workers share housing or live near MRT lines. Foreign employees normally need a work pass arranged by their employer, such as an S Pass or Employment Pass, and should not begin work before approval. Employers may request qualifications, experience, references, and medical checks. New arrivals should budget for rent, transport, deposits, insurance, and daily expenses, and verify contract terms before relocating.