The Service Manager-Engineering (Duty Engineer) is responsible for supervising hotel engineering operations during assigned shifts, ensuring reliable performance of electrical, mechanical, plumbing, HVAC, fire and other building systems. Candidates typically need a diploma or degree in mechanical, electrical or building services engineering, relevant hotel or facilities experience, and strong knowledge of safety procedures and preventive maintenance. The role requires leadership, practical troubleshooting ability, clear communication and willingness to work rotating shifts, weekends and public holidays. Shangri-La expects the candidate to respond promptly to breakdowns, coordinate contractors, maintain service standards, support energy-saving initiatives, record incidents accurately and ensure a safe, comfortable environment for guests and colleagues.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognized internationally for warm Asian hospitality. The company operates hotels, resorts and related properties across Asia, the Middle East, Europe, North America and other global destinations. Its portfolio includes the Shangri-La, Kerry, JEN and Traders brands, serving leisure travelers, business guests and events customers. Shangri-La properties are known for attentive service, high-quality accommodation, restaurants, wellness facilities and strong operational standards. In Malaysia, the group has established properties in destinations such as Kuala Lumpur, Penang and Kota Kinabalu. Employees generally work in multicultural teams and are expected to demonstrate professionalism, guest focus, integrity and attention to detail. Engineering colleagues play an important role in maintaining the safety, comfort, efficiency and presentation of the hotel.
Malaysia offers hospitality, engineering, facilities, tourism and service opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Johor and resort areas. Although Kuala Lumpur is on the mainland, Malaysia’s island destinations include Penang, Langkawi, Tioman, Perhentian and parts of Sabah. The culture is multicultural, combining Malay, Chinese, Indian and Indigenous influences, with English commonly used in hotels. Lifestyle ranges from busy city living to relaxed beaches, tropical weather, affordable local food and strong outdoor activities. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling approval and immigration processes; eligibility depends on salary, qualifications and current regulations. Relocation costs, accommodation, transport, healthcare and taxation should be confirmed with Shangri-La. A valid passport, authenticated qualifications and medical or background checks may be required.
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