The Assistant Front Office Manager supports the Front Office Manager in running daily reception, concierge, guest relations, telephone and lobby operations. Requirements typically include a diploma or degree in hospitality or a related field, previous experience in hotel front office operations, and strong knowledge of guest-service standards. The candidate should be confident supervising colleagues, handling complaints, coordinating with housekeeping and other departments, and managing busy arrival and departure periods. Good English communication, professional presentation, computer literacy and familiarity with hotel property-management systems are expected. Flexibility to work shifts, weekends and public holidays is essential. Shangri-La would generally expect a service-focused, organised and commercially aware team member who can coach staff and help maintain high guest satisfaction.
Shangri-La is a leading luxury hospitality group founded in Asia and known for its distinctive service, comfortable accommodation and strong focus on guest experience. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe and other international markets. Its properties commonly offer rooms and suites, restaurants, conference facilities, recreational services and wellness amenities. Shangri-La places significant emphasis on warm, personalised service and professional development, with employees often working in multicultural teams. In Malaysia, the company has operated well-known city and resort properties, serving business travellers, families, groups and international visitors. Working for Shangri-La can provide experience in luxury hotel operations, structured service standards and opportunities to progress across departments or properties. Exact benefits, working conditions and career opportunities depend on the individual hotel and employment contract.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and other resort destinations. Hotels, restaurants, wellness businesses, attractions and event venues regularly recruit front-office, food-and-beverage, housekeeping and management staff. The culture is multicultural, with Malay, Chinese, Indian and indigenous influences; English is widely used in hotels, while Malay is the national language. Lifestyle ranges from busy city living to relaxed island and coastal communities, with generally affordable food and transport outside premium areas. Foreign nationals normally need an employment pass sponsored by the employer before starting work, and requirements vary by role, nationality and salary. Employers usually manage much of the application process. Relocating involves arranging accommodation, medical checks, banking, tax registration and local transport. Malaysia’s tropical climate is warm and humid year-round, with regional monsoon seasons, so candidates should plan for rain and adapt to seasonal tourism demand.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...