The Learning & Development Manager is expected to plan and deliver training programmes that support Shangri-La’s service standards, leadership development and employee growth. Requirements typically include a degree or diploma in human resources, hospitality, education or a related field, together with several years of training or hotel experience. The successful candidate should be confident in needs analysis, instructional design, facilitation, coaching and evaluating training results. Strong communication, presentation and stakeholder-management skills are essential, as is the ability to work with multicultural teams. Experience using learning-management systems and knowledge of Malaysian employment practices would be advantageous. The role requires a proactive, organised professional who can build a strong learning culture and align development initiatives with business goals.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, high service standards and extensive employee-development programmes. In Malaysia, Shangri-La operates well-known properties in destinations such as Kuala Lumpur, Penang, Kota Kinabalu and Rasa Sayang. Its hotels serve leisure travellers, business guests, families and conference clients, creating a multicultural and service-focused working environment. Employees may receive benefits such as meals, uniforms, training, medical coverage, staff rates and career opportunities within the wider group, although packages vary by property. A Learning & Development Manager supports the company’s commitment to consistent guest service by developing capable, engaged and future-ready colleagues.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Sabah and Sarawak, particularly in hotels, resorts, food and beverage, events and tourism. For an island lifestyle, Langkawi provides beaches, outdoor activities and a relaxed international community, while Penang combines heritage culture, excellent food and urban convenience. Malaysian life is multicultural, with Malay, Chinese, Indian and indigenous influences reflected in festivals, religion, cuisine and language. Living costs are generally moderate, though resort islands can be more expensive than mainland cities. Foreign professionals normally need an employment pass sponsored by their employer; the company usually manages the application, subject to current immigration and salary requirements. Candidates should confirm visa rules, accommodation, healthcare, transport and tax arrangements before relocating. English is widely used in hotels, while learning basic Malay is helpful for daily life.
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