The Reservations Associate manages room reservations, amendments, cancellations and guest enquiries through telephone, email and booking systems. The role typically requires previous experience in hotel reservations, front office or customer service, strong communication skills, attention to detail and good computer literacy. Familiarity with hotel property-management systems and online travel channels is advantageous. Candidates should be service-oriented, professional and able to handle multiple requests accurately in a busy environment. Flexibility to work shifts, weekends and public holidays is expected. Fluency in English is essential, while additional languages and knowledge of Shangri-La’s standards are beneficial. The successful candidate is expected to maximise room sales, maintain accurate reservation records and provide warm, efficient assistance to guests and colleagues.
Shangri-La Group is a leading luxury hospitality company founded in 1971 and headquartered in Hong Kong. It operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international destinations. The group is known for personalised service, Asian-inspired hospitality and its Shangri-La, Shangri-La Resorts, Traders Hotels and Kerry Hotels brands. Shangri-La Hotel Singapore is an established luxury property set in landscaped grounds near Orchard Road, offering guest rooms, suites, restaurants, meeting facilities and recreational amenities. Employees generally work in a service-focused environment where attention to detail, cultural awareness, teamwork and guest satisfaction are highly valued. The company provides opportunities across hotel operations, food and beverage, sales, finance, engineering and guest services, with training and career development available across its regional network.
Singapore is a compact, multicultural island city with strong opportunities in hospitality, tourism, finance, technology, healthcare and logistics. English is widely used, and the work culture is professional, structured and customer-focused, with emphasis on punctuality and performance. Lifestyle options include excellent public transport, diverse food, shopping, beaches, parks and easy travel around Southeast Asia. Accommodation can be expensive, especially near central districts, so many employees choose shared housing or locations close to MRT lines. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or applicable Work Permit; eligibility depends on salary, qualifications and government criteria. Employers usually guide successful candidates through the application process. Before relocating, confirm the contract, salary, housing costs, medical coverage, working hours and visa sponsorship. Singapore is safe and convenient, but budgeting carefully is important.
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