The Outlet Manager oversees daily operations of a restaurant or bar outlet at Shangri-La Singapore, ensuring excellent guest service, efficient staffing, food and beverage quality, and strong financial performance. Candidates typically need a diploma or degree in hospitality, several years of supervisory or management experience in an upscale hotel or restaurant, and sound knowledge of service standards, budgeting, inventory, and health and safety procedures. Strong leadership, communication, problem-solving, and customer-service skills are expected. The successful candidate should be hands-on, commercially aware, well organised, and comfortable working shifts, weekends, and public holidays while coaching employees and maintaining Shangri-La’s service standards.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. The group is recognised for warm Asian hospitality, high service standards, and distinctive properties in major cities and resort destinations. Shangri-La Singapore is located near Orchard Road and offers luxury accommodation, restaurants, bars, meeting facilities, wellness services, and extensive guest amenities. The company employs people across hotel operations, food and beverage, culinary, housekeeping, engineering, sales, finance, and corporate functions. Employees generally work in a multicultural environment with opportunities for training, professional development, and internal mobility. Its service philosophy places strong emphasis on genuine care, attention to detail, teamwork, and creating memorable experiences for guests.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology, healthcare, and international business. Hotel roles are available in restaurants, kitchens, housekeeping, guest services, events, sales, and management, particularly in central and resort areas. The culture is multicultural, efficient, and generally respectful, with English widely used at work alongside Mandarin, Malay, and Tamil. Lifestyle is safe and convenient, with excellent public transport, diverse food, shopping, parks, and healthcare. Accommodation and dining can be expensive, especially near the city centre, so candidates should budget carefully. Foreign employees normally need an employer-sponsored work pass, such as an Employment Pass or S Pass; eligibility depends on salary, qualifications, experience, and government requirements. Employers usually guide successful candidates through the application process. Singapore has no separate island relocation process, but applicants should confirm housing, taxes, medical coverage, and relocation benefits before accepting an offer.
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