The Assistant Outlet Manager at Shang Palace is expected to support the daily operation of the restaurant, maintain Shangri-La service standards, supervise colleagues, coordinate guest reservations and seating, monitor food and beverage quality, and handle guest concerns professionally. Candidates should have a hospitality, restaurant management, or related qualification, together with several years of experience in upscale or fine-dining food and beverage operations. Experience with Chinese cuisine is advantageous. The role requires strong leadership, communication, organizational, and customer-service skills, along with the ability to work flexible shifts, weekends, and holidays. The successful candidate should be polished, commercially aware, dependable, and committed to developing the team and delivering memorable dining experiences.
Shangri-La is a global luxury hospitality group founded in Hong Kong, operating hotels, resorts, residences, and related businesses across Asia, the Middle East, Europe, North America, and other international destinations. The company is recognized for its warm Asian hospitality, high service standards, and emphasis on personalized guest experiences. Its properties commonly include premium accommodation, restaurants, conference facilities, spas, and recreational amenities. Shang Palace is Shangri-La's signature Chinese restaurant brand, known for refined Cantonese cuisine, elegant surroundings, and attentive service. In the Philippines, Shangri-La operates established luxury properties, including Shangri-La The Fort in Manila and other resorts and hotels. Employees typically work in a structured, multicultural environment with opportunities for professional development, internal mobility, and exposure to international hospitality practices.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Davao, and other resort destinations. Hotels, restaurants, resorts, cruise businesses, and tourism companies regularly recruit supervisors, chefs, servers, front-office staff, and managers. Filipino culture is generally warm, family-oriented, respectful, and sociable, with English widely used in workplaces. Lifestyle varies from busy urban living in Manila to a more relaxed coastal pace on islands such as Cebu, Boracay, and Palawan. Living costs are moderate compared with many international destinations, though central Manila and popular resorts can be expensive. Foreign nationals usually need an employer-sponsored work permit and appropriate visa, while Filipino applicants need standard employment and government documentation. Candidates relocating should confirm accommodation, transport, healthcare, taxes, contract terms, and probation conditions before accepting an offer. Typhoons, traffic, and seasonal tourism demand should also be considered.
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