The F&B Reservation Executive manages restaurant bookings, guest enquiries, special requests, cancellations and table availability, while coordinating closely with restaurant and front-office teams. Candidates should have hospitality or customer-service experience, strong communication skills, good telephone and computer abilities, and confidence using reservation systems. Knowledge of English is normally essential; additional languages are advantageous. The role requires a friendly, organised and professional manner, attention to detail, accurate record-keeping and the ability to remain calm during busy periods. Flexibility to work shifts, weekends and public holidays is expected, together with a strong commitment to Shangri-La’s service standards and guest satisfaction.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised internationally for its hotels, resorts and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America and other major destinations, including several resorts and city hotels in Malaysia. Shangri-La hotels typically offer accommodation, restaurants, meetings and events, wellness facilities and leisure experiences. The company places strong emphasis on warm, personalised guest service, operational quality, employee development and cultural awareness. Benefits for eligible employees may include service charge, meals, uniforms, staff rates, training and opportunities to transfer within the wider group. Working for Shangri-La can provide useful experience in luxury hotel operations, particularly for candidates interested in food and beverage, reservations and international hospitality careers.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Roles are available in hotels, restaurants, resorts, tourism, events and customer service, with luxury properties often recruiting internationally experienced staff. The culture is multicultural, combining Malay, Chinese, Indian and indigenous traditions; English is widely used in tourism, while Malay is the national language. Lifestyle costs are generally moderate, although central Kuala Lumpur and popular islands can be more expensive. Penang and Langkawi provide beaches, food, nature and a relaxed resort atmosphere, while mainland cities offer stronger career networks. Foreign employees usually need an employer-sponsored Employment Pass, and should not begin work before approval. Employers commonly guide applications, accommodation and relocation, but candidates should confirm benefits, work location and visa terms in writing.
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