The Service Manager - Sous Chef is expected to support the Executive Chef in managing kitchen operations, food preparation, service quality, staffing and daily coordination. Requirements typically include professional culinary training, several years of experience in a hotel or upscale restaurant kitchen, strong knowledge of food safety and hygiene standards, and the ability to lead a multicultural team. The successful candidate should be organised, hands-on and calm under pressure, with good communication skills and a focus on consistency, cost control and guest satisfaction. Experience with menu execution, inventory management and coaching junior chefs is highly desirable.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and related businesses across Asia, the Middle East, Europe, North America and other international markets. The group is recognised for warm Asian hospitality, high service standards and distinctive properties in city and resort destinations. Shangri-La hotels typically offer accommodation, restaurants, bars, wellness facilities, conferences and leisure experiences. Employees work in diverse, guest-focused teams and may receive benefits such as staff accommodation or meals, service charge, training, healthcare and career development, depending on the property and employment terms. In Malaysia, Shangri-La operates well-known hotels and resorts, providing opportunities in culinary operations, rooms, food and beverage, events, engineering and management.
Malaysia offers hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other resort destinations. Langkawi is an island known for beaches, nature, seafood and a relaxed lifestyle, while Penang combines heritage culture, excellent food and urban convenience. Malaysian workplaces are multicultural, with Malay, Chinese, Indian and international influences; English is widely used in hotels, although learning basic Malay is helpful. Living costs vary, with resort islands sometimes requiring staff accommodation or transport arrangements. Foreign employees normally need an approved employment pass sponsored by the employer before starting work; requirements depend on nationality, salary and role. Candidates should confirm visa processing, accommodation, meals, transport, insurance, service charge and contract terms directly with Shangri-La. Malaysia has warm weather year-round, but monsoon conditions can affect island travel and seasonal resort business.
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