The Service Manager – Front Office (Duty Manager) oversees daily front-office operations, ensuring smooth arrivals, departures, guest services, cashiering and communication between hotel departments. Candidates typically need a diploma or degree in hospitality, previous front-office or supervisory experience, strong English communication skills and sound knowledge of hotel operating systems. Experience with Shangri-La or another international hotel brand is advantageous. The role requires a confident, guest-focused and well-organised professional who can resolve complaints, make decisions during busy periods, support the front-office team and maintain high service standards. Flexibility for shifts, weekends and public holidays is essential, together with a polished appearance and the ability to work effectively with guests and colleagues from diverse backgrounds.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for its warm Asian hospitality, distinctive service culture and high-quality hotels and resorts. The group operates properties across Asia, the Middle East, Europe, North America and other international destinations, including several well-known resorts and city hotels in Malaysia. Shangri-La places strong emphasis on personalised guest experiences, employee development, teamwork and professional service standards. Its hotels commonly offer accommodation, dining, meetings, wellness and recreation facilities, serving leisure travellers, business guests and major events. Employees usually work in a multicultural environment with structured operating procedures and opportunities to develop within the wider hospitality group. The company is particularly suited to candidates who enjoy guest interaction, luxury service and the fast pace of an international hotel operation.
Malaysia offers varied hospitality opportunities in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, Malacca and other resort destinations. Front-office professionals can find work in luxury hotels, beach resorts, serviced residences, restaurants and tourism businesses, although competition is strongest for international brands. Malaysian culture is multicultural, combining Malay, Chinese, Indian and indigenous influences, with English widely used in hotels and tourist areas. Lifestyle costs vary: Kuala Lumpur is convenient and urban, while Langkawi and Penang offer a more relaxed island or coastal setting. New arrivals should expect warm, humid weather, excellent food and generally affordable daily living outside central Kuala Lumpur. Foreign employees normally need an employer-sponsored Employment Pass, with the company handling much of the application process. Candidates should confirm eligibility, contract terms, accommodation, medical coverage and tax obligations before relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...