The Service Associate – Lobby Lounge Service supports daily lounge operations by welcoming guests, taking orders, serving food and beverages, preparing tables, processing payments, and maintaining high standards of cleanliness and presentation. Candidates should have hospitality or food-and-beverage experience, good communication skills, a pleasant personality, and basic knowledge of service procedures. The role requires flexibility to work shifts, weekends, and holidays, along with the ability to remain attentive during busy periods. Shangri-La expects candidates to provide warm, professional service, respond promptly to guest requests, work effectively with colleagues, and follow hotel, hygiene, and safety standards.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other destinations. The company is known for refined accommodation, personalized service, and its philosophy of warm Asian hospitality. In the Philippines, Shangri-La operates well-known properties in locations including Manila, Makati, Cebu, and Boracay. Its hotels offer accommodation, restaurants, lounges, meeting facilities, wellness services, and leisure experiences. Shangri-La employs people across guest services, food and beverage, housekeeping, culinary operations, engineering, sales, and administration. Employees are generally expected to demonstrate professionalism, teamwork, cultural awareness, and a strong commitment to guest satisfaction.
The Philippines is an archipelago with strong employment opportunities in hotels, resorts, restaurants, tourism, retail, business-process services, and healthcare. Major hospitality markets include Manila, Cebu, Boracay, Palawan, and Davao. Filipino culture is welcoming, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy metropolitan living to relaxed island life, with beaches, diving, festivals, and affordable local food. Foreign nationals normally need an employer-sponsored work visa or permit; requirements depend on nationality and contract, so approval should be arranged before starting work. Filipino applicants typically need valid identification, employment documents, medical checks, and government registrations. Relocating workers should budget for housing, transport, deposits, and utilities, as costs are higher in central Manila and popular resort areas. Always confirm visa rules, salary, accommodation, and benefits directly with the employer.
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