The Service Leader/Executive – Learning & Development supports the planning, coordination and delivery of staff training at Shangri-La in Malaysia. Requirements typically include a diploma or degree in human resources, hospitality, education or a related field, together with hotel or corporate training experience. Strong communication, presentation and organisational skills are expected, along with confidence in facilitating workshops and coaching employees at different levels. The successful candidate should understand service standards, employee development and training administration, and be comfortable maintaining records, evaluating programmes and working with department leaders. Hospitality experience, knowledge of learning systems and proficiency in English are advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. The group is recognised for warm Asian hospitality, high service standards and memorable guest experiences. Its properties commonly offer accommodation, restaurants, meeting facilities, wellness services and leisure activities. Shangri-La places strong emphasis on colleague development, internal training and career progression, making learning and development an important part of hotel operations. In Malaysia, the company operates well-known city and resort properties and employs teams across guest services, food and beverage, rooms, engineering, administration and management. Benefits and salary for this role may vary according to the property, experience, qualifications and overall employment package.
Malaysia offers varied opportunities in hotels, resorts, restaurants, tourism, retail, education, technology and business services. Popular island destinations such as Langkawi, Penang, Tioman, Redang and Perhentian provide resort and seasonal hospitality work, while Kuala Lumpur and larger mainland cities offer broader year-round employment. Malaysian culture is diverse, combining Malay, Chinese, Indian and Indigenous traditions, with excellent food and generally welcoming communities. Lifestyle costs vary considerably; island living can be relaxed but more limited and expensive for supplies, transport and healthcare. Foreign nationals normally need an employment pass or another approved work permit, arranged and sponsored by the employer before starting work. Candidates should confirm accommodation, meals, medical coverage, transport, contract terms and tax treatment. English is widely used in hospitality, although Malay and additional Asian languages are valuable.
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