The Service Associate – Reservations Executive manages room reservations, guest enquiries, amendments, cancellations and booking details across telephone, email and online channels. The role typically requires hospitality or tourism experience, strong spoken and written English, good computer skills and familiarity with hotel reservation systems such as Opera. Candidates should be organised, accurate, commercially aware and comfortable working shifts, weekends and public holidays. The successful applicant is expected to provide warm, efficient service, explain room types and rates clearly, maximise booking opportunities, maintain accurate records and coordinate closely with Front Office, Sales and Revenue teams. A professional attitude, attention to detail and the ability to remain calm during busy periods are important.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised internationally for hotels, resorts and residences across Asia, the Middle East, Europe, North America and other destinations. The group operates under the Shangri-La, Shangri-La Resorts, JEN by Shangri-La and other hospitality brands. Its service culture is centred on genuine Asian hospitality, personalised guest care and high operational standards. Shangri-La Hotel Singapore is a well-established luxury property near Orchard Road, offering accommodation, restaurants, event facilities, gardens and wellness services. Employees typically work in a multicultural environment serving leisure travellers, business guests, meetings and events. The company offers opportunities across hotel operations and corporate functions, although pay, benefits and progression vary by property and position.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, retail, technology and finance. Hotel jobs are concentrated around Orchard Road, Marina Bay, Sentosa, the airport and major business districts. The culture is multicultural, orderly and service-focused, with English widely used alongside Mandarin, Malay and Tamil. Public transport is excellent, while housing, dining and daily expenses can be relatively high. Singapore is well connected, clean and safe, with shopping, museums, parks, beaches and diverse food available throughout the city. Foreign employees generally need an employer-sponsored work pass, such as an Employment Pass, S Pass or Work Permit, depending on qualifications, salary and sector rules. Applicants should confirm current eligibility with Singapore’s Ministry of Manpower. Relocating employees should budget for accommodation deposits, insurance, transport and initial living costs, and verify the employer’s benefits before accepting an offer.
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