The Service Centre Officer handles guest telephone enquiries, requests, reservations, complaints and follow-up services, helping ensure a smooth and personalised hotel experience. Candidates should have a secondary school education or hospitality-related qualification, previous experience in hotel operations or a customer service contact centre, and strong spoken English and Cantonese; Mandarin is advantageous. The role requires excellent communication, problem-solving and computer skills, together with a polite, organised and service-focused approach. Candidates are expected to work shifts, remain calm under pressure, coordinate effectively with other departments, protect guest confidentiality and consistently represent Shangri-La’s professional service standards.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations. The group is recognised for warm Asian hospitality, personalised guest service and high-quality accommodation, dining, wellness and event experiences. Shangri-La hotels serve leisure travellers, business guests, families and large corporate or social events. The company places strong emphasis on employee development, cultural awareness, teamwork and delivering thoughtful service at every guest touchpoint. In Hong Kong, Shangri-La operates prestigious properties and offers career opportunities across front office, food and beverage, culinary, housekeeping, sales, engineering and corporate functions. Employees may benefit from structured training, hotel industry exposure and opportunities for internal progression within the wider group.
Hong Kong offers strong opportunities in hotels, tourism, restaurants, finance, retail, technology and international business. Its culture blends Cantonese traditions with global influences, and Cantonese, English and Mandarin are widely used in professional settings. Life is fast-paced and convenient, with excellent public transport, diverse food, shopping, nightlife and access to beaches, hiking trails and outlying islands. Accommodation is expensive, so applicants should compare staff housing, transport allowances and neighbourhood rents before relocating. Foreign nationals generally need an employment visa arranged by an eligible employer, with proof of qualifications, relevant experience, a genuine job offer and suitable salary. Dependants may usually apply separately under appropriate arrangements. Hong Kong has a subtropical climate, humid summers and milder winters. New arrivals should arrange accommodation, healthcare coverage, banking and an Octopus travel card, and budget carefully for rent, deposits and daily expenses.
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