Floor Supervisor

Job Description

The Floor Supervisor oversees daily restaurant operations, ensuring efficient service, guest satisfaction and compliance with Shangri-La standards. Requirements typically include relevant hospitality or food-and-beverage experience, strong communication skills, and the ability to lead and motivate a team. Familiarity with restaurant procedures, hygiene regulations, point-of-sale systems and guest recovery is advantageous. The successful candidate is expected to coordinate staff deployment, monitor service quality, handle guest requests or complaints professionally, support training, maintain a clean and safe environment, and work effectively across shifts, weekends and public holidays. A pleasant appearance, attention to detail, initiative and a genuine service attitude are essential.

Company Info

Shangri-La Group is a leading luxury hospitality company headquartered in Hong Kong, operating hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for personalised Asian-inspired hospitality, high service standards and comprehensive guest facilities, including restaurants, wellness services, meeting venues and leisure amenities. Shangri-La Hotel Singapore is a long-established luxury property set within extensive landscaped grounds near Orchard Road. The hotel serves business and leisure travellers and includes several dining venues, event facilities, guest rooms, suites and recreational services. Employees typically work in a multicultural environment with structured operating procedures, service training and opportunities to develop within the wider hospitality group.

Destination Guide

Singapore is a compact, multicultural city-state with strong opportunities in hospitality, tourism, food and beverage, retail, finance, technology and healthcare. English is widely used at work, alongside Mandarin, Malay and Tamil. Life is safe, efficient and highly connected, with excellent public transport, reliable services and diverse food options. Housing can be expensive, especially near central districts, so newcomers often compare shared accommodation with employer-provided housing or staff residences. Singapore has a hot, humid climate throughout the year, with frequent rain. Foreign employees generally need an employer-sponsored work pass; eligibility depends on salary, qualifications and the role, with applications handled by the employer through the Ministry of Manpower. New arrivals should arrange a valid employment pass, suitable accommodation, health insurance and local banking access before relocating. Cultural adaptability, punctuality and professional presentation are highly valued.