The Reservation Executive manages room bookings, amendments, cancellations and guest enquiries while ensuring accurate information and a smooth booking experience. Requirements typically include hospitality or reservations experience, strong communication and administrative skills, attention to detail, and confidence using hotel reservation systems and Microsoft Office. Knowledge of English is essential; additional languages and experience with systems such as Opera or similar platforms are advantageous. The candidate is expected to maintain accurate records, understand room types and hotel facilities, apply rate and availability policies correctly, and coordinate effectively with Front Office, Sales and Revenue teams. A customer-focused attitude, professional telephone manner, flexibility for rostered shifts and the ability to work under pressure are important.
Shangri-La Group is a luxury hospitality company founded in Hong Kong and known for its hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group operates the Shangri-La, Kerry, JEN and Traders brands, with a strong focus on warm Asian hospitality, thoughtful service and memorable guest experiences. Shangri-La hotels commonly offer accommodation, dining, meetings, wellness and leisure facilities, serving both business and leisure travellers. Shangri-La Singapore is a well-established luxury hotel surrounded by extensive gardens near Orchard Road. Employees typically work in a multicultural environment with structured service standards, opportunities for training and potential career mobility within the wider group.
Singapore is a compact island city-state with strong opportunities in hospitality, tourism, aviation, finance, technology and international business. The culture is multicultural, with Chinese, Malay, Indian and international influences reflected in food, festivals and daily life. Public transport is efficient, safe and widely used, while housing, dining and healthcare are convenient but living costs can be high. The climate is hot and humid throughout the year, with frequent rain. Foreign nationals generally need an employer-sponsored work pass; hospitality employees may qualify for an Employment Pass, S Pass or Work Permit depending on salary, qualifications and prevailing regulations. Employers usually guide successful applicants through the application process. New arrivals should budget for rent, deposits, transport and healthcare, and verify employment terms, pass eligibility and accommodation before relocating.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...