The Assistant Director of Sales supports commercial strategy and revenue generation for Shangri-La's Rasa Sayang Resort and Golden Sands Resort. Responsibilities typically include developing corporate, leisure, wholesale and group business; managing key accounts; identifying new markets; preparing sales plans and forecasts; coordinating campaigns with revenue, marketing and operations teams; and representing the resorts at trade events and client meetings. Candidates are expected to have several years of hotel sales experience, strong knowledge of the Malaysian or international hospitality market, excellent negotiation and communication skills, commercial awareness, and a proven record of achieving targets. Fluency in English is normally essential, while additional languages and experience with luxury or resort properties are advantageous.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels and resorts across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and distinctive properties ranging from city hotels to beachfront resorts. In Malaysia, Shangri-La operates several established hotels and resorts, including Rasa Sayang Resort & Spa and Golden Sands Resort in Penang. These properties serve leisure travellers, families, business guests, groups and international tour markets. Shangri-La places strong emphasis on guest satisfaction, colleague development, sustainability and long-term customer relationships. A sales leadership role within the group typically involves working with regional and international accounts while promoting the resort destination and maintaining close partnerships with travel agents, corporate clients, event organisers and tourism stakeholders.
Malaysia offers varied hospitality opportunities across Penang, Langkawi, Sabah, Sarawak and the east-coast islands, particularly in hotels, resorts, food and beverage, tourism sales, diving and events. Penang combines beaches, heritage streets and a lively food culture, while Langkawi offers a quieter island lifestyle, nature, watersports and a strong resort market. Malaysian culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and English is widely used in tourism workplaces. Living costs are generally moderate, although beachfront accommodation can be expensive. Foreign employees normally need an employment pass sponsored by the hiring company; approval depends on the role, qualifications and current immigration rules. Employers commonly assist with visa applications, relocation and accommodation arrangements. Candidates should confirm salary, service charge, insurance, housing, tax treatment and pass sponsorship before accepting an offer.
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