Learning & Development Manager

Job Description

The Learning & Development Manager is expected to plan, coordinate and evaluate training programmes that support Shangri-La’s service standards, operational goals and employee development. Typical requirements include a degree or diploma in human resources, hospitality, education or a related field, together with several years of training or hotel experience. The successful candidate should be confident delivering workshops, coaching managers, assessing training needs and maintaining accurate development records. Strong communication, presentation and organisational skills are essential, as is the ability to work with colleagues at all levels. Experience with learning management systems, performance development and hospitality service culture would be an advantage. The role also requires initiative, discretion, cultural awareness and a practical, engaging approach to employee learning.

Company Info

Shangri-La Group is a leading luxury hospitality company founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. The group is known for warm Asian hospitality, high service standards and its Shangri-La brand of luxury hotels and resorts. Its Malaysian operations include established city and resort properties serving business travellers, leisure guests, conferences and local communities. Employees typically work in an international environment where guest satisfaction, teamwork, professionalism and continuous learning are strongly valued. A Learning & Development Manager supports this culture by helping colleagues build technical, leadership and service skills. Depending on the property, the position may also involve staff engagement, compliance training, talent development and succession planning. Shangri-La commonly provides hotel-industry benefits, although exact terms vary by location and employment contract.

Destination Guide

Malaysia offers opportunities in luxury hotels, resorts, restaurants, tourism, education, technology and shared services. Popular island destinations include Langkawi, Penang, Redang and Perhentian, while Kuala Lumpur and Johor Bahru provide broader corporate and hospitality employment. Malaysian culture is diverse, combining Malay, Chinese, Indian and indigenous traditions, with English widely used in hotels and business. Lifestyle costs are moderate compared with many international cities, though central Kuala Lumpur and resort areas can be more expensive. Island living is relaxed and scenic, but transport, healthcare and shopping may be more limited outside major towns. Foreign employees generally need an employer-sponsored Employment Pass, and the company normally handles the application and related approvals. Candidates should confirm visa eligibility, salary, accommodation, medical cover and relocation support before accepting. Malaysia has a tropical climate, so expect heat, humidity and seasonal monsoon weather.