The Reservations Associate manages room bookings, amendments, cancellations and guest enquiries through telephone, email and reservation systems. Requirements typically include a diploma or equivalent qualification, previous hotel reservations, front-office or customer-service experience, strong English communication skills and good computer knowledge. Familiarity with hotel property-management systems is advantageous. The candidate is expected to provide accurate, prompt and courteous service, recommend suitable room and package options, maintain up-to-date records, follow rate and booking procedures, and coordinate effectively with Front Office, Sales and other departments. Flexibility for shifts, weekends and public holidays, attention to detail, commercial awareness and a professional appearance are also expected.
Shangri-La is a leading luxury hospitality group founded in Singapore and recognised for its Asian-inspired service and warm, personalised guest experience. The group operates hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN by Shangri-La and Traders. Shangri-La Singapore is an established luxury hotel set in extensive tropical gardens, offering guest rooms, suites, restaurants, meeting facilities and wellness services. The company places strong emphasis on genuine hospitality, cultural understanding, service excellence and employee development. Team members commonly work in a multicultural environment and are expected to uphold high standards of professionalism, guest care, teamwork and operational consistency.
Singapore is a compact, highly connected island city with opportunities across hospitality, tourism, aviation, finance, technology, healthcare and retail. Hotel roles are available in reservations, front office, food and beverage, housekeeping and events, especially for candidates with international experience and strong English skills. The culture is multicultural, orderly and fast-paced, with Chinese, Malay, Indian and international influences. Lifestyle highlights include excellent public transport, diverse food, clean public spaces, shopping, museums, parks and nearby beaches, although accommodation and daily expenses can be high. Foreign employees generally need employer-sponsored permission, such as an S Pass or Employment Pass, subject to salary, qualifications and government approval. Employers usually guide successful applicants through the process; approval is not automatic. Research housing, medical insurance, taxation and relocation costs before accepting an offer.
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