The Duty Manager oversees daily front-office operations, ensuring smooth arrivals, departures, guest services, room coordination and complaint resolution. Candidates should have hotel front-office experience, strong communication and leadership skills, sound knowledge of hospitality procedures, and the ability to work rotating shifts, weekends and public holidays. Fluency in English is expected; additional languages and experience with hotel property-management systems are advantageous. The role requires a calm, professional approach, strong problem-solving ability and a consistent focus on guest satisfaction. The successful candidate is expected to lead the front-office team during assigned shifts, maintain service standards, coordinate with other departments, handle emergencies appropriately and represent Shangri-La professionally.
Shangri-La is a luxury hospitality group founded in Hong Kong and recognised for Asian-inspired warmth, personalised service and high-quality accommodation. The group operates hotels, resorts and related hospitality businesses across Asia, the Middle East, Europe, North America and other international markets. Shangri-La Singapore is a well-established luxury hotel known for its landscaped grounds, extensive facilities, restaurants, event spaces and attentive service. Employees typically work in a multicultural environment with opportunities to develop careers across hotel operations and the wider group. The company places strong emphasis on guest experience, teamwork, professional standards and service excellence. Specific benefits, working conditions and career-development opportunities vary according to the position and employment contract.
Singapore is a compact, highly developed island city-state with strong opportunities in hospitality, tourism, aviation, food and beverage, finance, technology and healthcare. The culture is multicultural, with English widely used alongside Mandarin, Malay and Tamil. Life is safe, efficient and convenient, with excellent public transport, modern healthcare, varied dining and abundant shopping and entertainment. Housing and daily expenses can be high, especially near central areas, so employer accommodation or housing allowances are valuable. Foreign professionals generally need an employer-sponsored work pass, such as an Employment Pass or S Pass, subject to current salary and eligibility rules. Employers normally arrange the application. New arrivals should prepare certified documents, medical checks where required and funds for an initial rental deposit. Singapore’s tropical climate is hot and humid year-round, with frequent rain.
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