The Service Associate – Front Office supports guests throughout their stay by handling check-in and check-out, answering questions, processing requests, coordinating with hotel departments, managing payments, and resolving service concerns professionally. Shangri-La generally expects candidates to have a hospitality, tourism, or related background, although strong customer-service experience may also be accepted. Good English communication, a polished appearance, computer literacy, attention to detail, and the ability to work rotating shifts, weekends, and holidays are important. The successful candidate should be warm, patient, culturally aware, dependable, and comfortable working in a busy luxury-hotel environment while consistently delivering Shangri-La’s service standards.
Shangri-La Group is a leading luxury hospitality company founded in Hong Kong and known for its warm Asian hospitality. It operates hotels, resorts, and related properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels typically offer accommodation, dining, wellness, meeting, and leisure services, serving both business and holiday travelers. The company places strong emphasis on genuine guest care, professionalism, teamwork, employee development, and memorable service experiences. In the Philippines, Shangri-La has established properties in major tourism and business destinations, including Metro Manila and resort locations. Employees commonly work in multicultural teams and follow structured service, safety, and grooming standards. Benefits and service-charge arrangements vary by property, position, and employment contract, so candidates should confirm the details directly with the recruiting hotel.
The Philippines is an archipelago of more than 7,000 islands, with major employment hubs in Metro Manila, Cebu, Boracay, Palawan, and other resort areas. Hospitality opportunities are available in front office, food and beverage, housekeeping, tourism, diving, wellness, and events. Filipino culture is welcoming, family-oriented, and strongly influenced by both Asian and Western traditions; English is widely used in hotels and business. Lifestyle ranges from busy city living to relaxed beach communities, with generally warm weather, affordable local food, and varied transport. Foreign workers usually need an employer-sponsored work permit and appropriate visa, while Filipino applicants can work locally subject to standard hiring requirements. Relocating to a resort island may involve higher transport costs, seasonal work patterns, and limited housing, so accommodation and benefits should be checked before accepting an offer. Major islands and tourist areas offer excellent leisure, nature, and cultural experiences.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...