The Service Associate – F&B supports daily operations at the Lobby Lounge by welcoming guests, taking and serving food and beverage orders, preparing tables, processing bills, maintaining cleanliness, and providing attentive, courteous service. Candidates should have a hospitality, restaurant, or customer-service background, good communication skills, a pleasant personality, and a professional appearance. Previous experience in a hotel or lounge is advantageous, although suitable entry-level applicants may be considered. The role requires teamwork, flexibility to work rotating shifts, weekends, and holidays, attention to detail, and the ability to remain calm and efficient during busy periods. A strong commitment to Shangri-La service standards and guest satisfaction is expected.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and related businesses across Asia, the Middle East, Europe, North America, and other international markets. Its properties are known for warm Asian hospitality, high service standards, comfortable accommodation, dining experiences, wellness facilities, and personalized guest care. In the Philippines, Shangri-La operates respected properties in locations such as Makati, Bonifacio Global City, Cebu, and Boracay. Employees typically work in a structured, service-focused environment with training, career development, and opportunities to move between departments or properties. The company places strong emphasis on courtesy, professionalism, teamwork, attention to detail, and creating memorable experiences for guests. Benefits and service-charge arrangements vary by property, position, and employment status.
The Philippines offers hospitality opportunities in Manila, Cebu, Boracay, Palawan, Bohol, and other resort destinations, particularly in hotels, restaurants, tourism, wellness, and events. Filipino culture is friendly, family-oriented, and strongly influenced by local traditions, Spanish and American history, and diverse regional communities. Daily life can be affordable, with lively cities, beaches, outdoor activities, and a relaxed social atmosphere, although traffic and tropical weather may be challenging. Foreign workers generally need an employer-sponsored Alien Employment Permit and an appropriate work visa or permit; requirements should be confirmed with Philippine authorities before travel. Filipino applicants usually need standard identification, health documents, and employment paperwork. Relocating employees should budget for housing, transport, utilities, and deposits, and confirm whether the employer provides accommodation, meals, healthcare, airfare, or relocation support.
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