The Captain leads daily restaurant or banquet service, assigning sections, briefing team members, welcoming guests, taking or coordinating orders, and ensuring food and beverage standards are consistently met. Candidates should have relevant hotel or restaurant experience, good knowledge of service procedures, strong communication skills, and a professional, guest-focused attitude. English is usually required; knowledge of Malay or other languages is an advantage. The role requires flexibility to work shifts, weekends and public holidays, confidence in handling guest concerns, and the ability to train or guide junior staff. A positive manner, attention to detail, teamwork and the ability to remain calm during busy periods are essential.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts and residences across Asia, the Middle East, Europe, North America and other international markets. Its properties are known for warm Asian hospitality, high service standards, comfortable accommodation, extensive dining facilities and facilities such as spas, pools and meeting venues. In Malaysia, Shangri-La operates well-established city and resort properties, offering opportunities across food and beverage, rooms, culinary, guest services and hotel administration. Employees typically work in multicultural teams and may receive structured training, staff meals, uniforms, accommodation support at selected locations and internal career development opportunities. Benefits and employment conditions vary by property, position and local regulations.
Malaysia offers island-based hospitality opportunities in Langkawi, Penang, Tioman, Redang, Pangkor and parts of Sabah and Sarawak. Resorts commonly recruit restaurant captains, chefs, room attendants, front-office staff, activity guides and supervisors. Langkawi is popular with international workers because of its resort industry, relaxed lifestyle, beaches and lower pace of living; Penang combines tourism with a lively food and cultural scene. Local culture is multicultural, with Malay, Chinese, Indian and indigenous influences, and respect for religious customs is important. Living costs vary, with resort islands often charging more for imported goods. Foreign employees generally need an employer-sponsored Employment Pass or relevant work permit arranged before starting work. Employers may assist with accommodation, transport and permits. Candidates should confirm contract terms, medical requirements, housing and visa responsibility before relocating.
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