The Service Manager – F&B (AGSM) is responsible for overseeing daily food and beverage operations, maintaining service standards, managing colleagues, controlling costs, and ensuring excellent guest satisfaction. Candidates should have a diploma or degree in hospitality, food and beverage management, or a related field, together with several years of experience in hotel or upscale restaurant operations. Strong leadership, communication, guest-service, problem-solving, and financial-control skills are expected. The role may require flexibility to work shifts, weekends, and public holidays, as well as the ability to train teams and coordinate effectively with kitchen, events, front office, and other departments.
Shangri-La Hotels and Resorts is a leading luxury hospitality group founded in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The company is known for attentive Asian-inspired hospitality, high-quality accommodation, restaurants, wellness facilities, and conference services. Shangri-La properties typically emphasize personalized guest experiences, operational excellence, colleague development, and strong service culture. In Malaysia, the group operates established luxury hotels and resorts, including properties in Kuala Lumpur, Penang, Kota Kinabalu, and other destinations. Employees can expect a structured international hotel environment, opportunities for cross-department training, and potential career mobility within the wider Shangri-La network.
Malaysia is a multicultural country with strong hospitality, tourism, retail, and food-and-beverage job opportunities, particularly in Kuala Lumpur, Penang, Langkawi, Kota Kinabalu, and other resort destinations. Island-based roles often offer a relaxed lifestyle, beaches, outdoor activities, and a close-knit expatriate community, although transport and housing can be more limited than in major cities. Malay, English, Mandarin, and Tamil are commonly heard, and the culture combines Malay, Chinese, Indian, and indigenous traditions. Living costs vary, with resort islands generally charging more for imported goods. Foreign employees normally require employer sponsorship and an Employment Pass, while the company handles much of the application process. Candidates should confirm salary, service charge, accommodation, medical cover, flights, work permit, and relocation support before accepting an offer.
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