The Guest Service Center Agent handles hotel calls, guest requests, room-service inquiries, wake-up calls, and communication with relevant departments. Candidates should have strong spoken English, a pleasant telephone manner, clear communication skills, basic computer knowledge, and the ability to stay calm while managing several requests. Previous hotel, contact-center, or customer-service experience is usually preferred. The role requires a service-focused attitude, accurate message-taking, good local knowledge, and flexibility to work rotating shifts, weekends, and holidays. Candidates are expected to protect guest privacy, respond promptly, follow Shangri-La service standards, and maintain professional communication at all times.
Shangri-La is a leading luxury hospitality group founded in Hong Kong, operating hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is recognized for warm Asian hospitality, attentive personal service, and distinctive properties in major cities and resort locations. Shangri-La hotels typically offer accommodation, restaurants, leisure facilities, meetings, and wellness services. Employees work in an international environment with structured service standards, training, and opportunities for career development within the group. In the Philippines, Shangri-La has established properties serving business and leisure travelers, including hotels in Manila and resort destinations. Guest Service Center employees are an important link between guests and hotel departments, helping ensure requests are handled efficiently and the overall stay reflects the company’s welcoming service culture.
The Philippines is an archipelago with strong opportunities in hotels, resorts, restaurants, tourism, customer service, and business-process outsourcing. Major employment hubs include Metro Manila, Cebu, Boracay, Palawan, and other resort areas. Filipino culture is friendly, family-oriented, and community-minded, with English widely used in workplaces. Lifestyle varies from busy urban living to a more relaxed coastal setting; food, beaches, festivals, and outdoor activities are major attractions. Living costs are generally lower than in many Western countries, although Manila and popular resort islands can be expensive. Foreign employees normally need an employer-sponsored work permit and appropriate visa, commonly arranged through the company; working on a tourist visa is not permitted. Applicants should confirm salary, accommodation, transportation, medical coverage, taxes, and relocation support before accepting an offer. Local employees should prepare valid identification, education records, and employment documents.
Make sure pop-ups and redirects are enabled in your browser settings.
Ooops
Something went wrong, a few job details could not be loaded but you can still apply directly below:
Fetching job details, please wait...