The Senior Captain/Captain supports banquet operations by supervising service teams, coordinating setups, welcoming guests, monitoring food and beverage service, and ensuring events run smoothly. Candidates should have relevant hotel or banquet experience, strong knowledge of service standards, good communication skills, and the ability to lead a team during busy functions. Fluency in English is generally expected, while Cantonese and Mandarin are valuable in Hong Kong. The role requires a professional appearance, attention to detail, flexibility for shifts, weekends, and public holidays, and the ability to resolve guest concerns quickly. Candidates are expected to uphold Shangri-La’s hospitality standards, maintain safe working practices, and deliver consistently courteous and efficient service.
Shangri-La is a luxury hospitality group founded in Asia and known for its hotels, resorts, and distinctive tradition of warm Asian hospitality. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La hotels typically provide accommodation, restaurants, bars, banquet facilities, spas, and business or leisure services. Its Hong Kong properties are established names in the city’s luxury hotel market and serve local, corporate, diplomatic, and international guests. Employees generally work in a structured, service-focused environment with opportunities for training and career development across departments and locations. The company places strong emphasis on guest satisfaction, professionalism, teamwork, cultural awareness, and consistent operating standards. Benefits and employment terms vary by property and position, but may include service charge, meals, medical coverage, uniform provision, and staff accommodation or travel-related privileges.
Hong Kong is a highly connected international city made up of Hong Kong Island, Kowloon, the New Territories, and surrounding islands. Hospitality, tourism, food and beverage, retail, finance, technology, and professional services provide substantial employment opportunities. The culture blends Cantonese traditions with international influences, and Cantonese, English, and Mandarin are widely used in different settings. Life is fast-paced, convenient, and generally safe, with excellent public transport, extensive dining, shopping, hiking, beaches, and cultural attractions. Rents can be expensive, especially in central districts, so many workers share accommodation or live farther from work. Foreign employees normally need an employment visa sponsored by an eligible employer before starting work; the employer usually supports the application. Applicants should prepare a valid passport, qualifications, employment records, and proof of relevant experience. New arrivals should arrange housing, healthcare coverage, banking, and tax registration after receiving approval.
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