Human Resources Manager

Job Description

The Human Resources Manager is expected to lead hotel HR operations, including recruitment, onboarding, employee relations, performance management, training, payroll coordination, policy implementation and compliance with Malaysian employment legislation. Candidates typically need a degree or diploma in Human Resources, business administration or a related field, along with several years of HR experience, preferably in hospitality or a large service organization. Strong knowledge of Malaysian labor regulations, communication skills and the ability to handle confidential matters are important. Shangri-La will expect an approachable, organized and commercially aware leader who can support employee engagement, develop talent, advise department heads and maintain a positive service culture in a diverse workforce.

Company Info

Shangri-La is a major luxury hospitality group founded in Hong Kong and known for hotels, resorts and residences across Asia, the Middle East, Europe and other international markets. Its properties are recognized for warm Asian hospitality, personalized service and comprehensive guest facilities, including restaurants, wellness centers, conference venues and leisure activities. In Malaysia, Shangri-La operates prominent city and resort properties, creating career opportunities across hotel operations, food and beverage, sales, finance, engineering and people management. The group generally places strong emphasis on service standards, employee development, teamwork and cultural awareness. A Human Resources Manager within Shangri-La typically works closely with senior hotel leadership to attract, develop and retain employees while ensuring that workplace practices support both operational performance and the company’s guest-focused values.

Destination Guide

Malaysia offers varied opportunities in hotels, resorts, tourism, retail, technology, education and professional services. Popular destinations include Kuala Lumpur, Penang, Langkawi, Kota Kinabalu and other coastal or island resorts. The culture is multicultural, with Malay, Chinese, Indian and Indigenous influences, and English is widely used in business and hospitality. Lifestyle costs vary: Kuala Lumpur and Penang are more urban, while island locations offer a slower pace but fewer services and potentially higher imported-goods prices. Foreign employees normally require employer sponsorship and an appropriate Employment Pass before starting work; requirements depend on salary, qualifications and nationality. Employers usually manage the application. Relocating workers should confirm accommodation, healthcare, tax, transport and dependent-pass arrangements. Malaysia is warm year-round, with monsoon patterns varying by coast, so island living requires planning for seasonal weather and travel disruptions.