The Waiter/Waitress supports daily service at Cafe TOO, taking orders, serving food and beverages, preparing tables, processing guest requests and maintaining high hygiene and presentation standards. Candidates should have relevant restaurant or hotel experience, although motivated applicants with strong customer-service skills may be considered. Good communication in English and Cantonese is expected; Mandarin is an advantage. The role requires a friendly, attentive and professional manner, teamwork, stamina for busy shifts and flexibility to work weekends, public holidays and varying schedules. Candidates should be familiar with luxury hospitality standards and committed to creating a welcoming dining experience for every guest.
Shangri-La Group is a major luxury hospitality company founded in Asia and known for its hotels, resorts and exceptional service culture. It operates properties across Asia, the Middle East, Europe, North America and other international destinations under brands including Shangri-La, Kerry Hotels, JEN and Traders. In Hong Kong, Shangri-La operates prestigious properties such as Island Shangri-La and Kowloon Shangri-La, serving business travellers, leisure guests and local customers. The group places strong emphasis on warm Asian hospitality, personalised guest experiences, professional development and responsible business practices. Working for Shangri-La can provide exposure to international hotel operations, structured training and opportunities to progress across food and beverage, rooms and other hospitality departments.
Hong Kong is a fast-paced coastal city made up of Hong Kong Island, Kowloon and the New Territories, with excellent transport, dining and entertainment. Hospitality offers opportunities in hotels, restaurants, clubs, catering, events and tourism, particularly for candidates with language skills and customer-service experience. The culture blends Cantonese traditions with international influences; politeness, efficiency and punctuality are highly valued. Lifestyle options range from lively urban neighbourhoods and shopping districts to beaches, hiking trails and outlying islands. Rent can be expensive, especially near Central, though public transport is reliable and staff accommodation may be available for some hotel roles. Most overseas employees need an employment visa sponsored by their employer, normally requiring a confirmed job and proof of suitable qualifications or experience. New arrivals should arrange housing, insurance, banking and an Octopus travel card before starting work.
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