The Host/Hostess welcomes guests at Summer Palace, manages reservations and seating, provides information about the restaurant, and helps ensure a smooth dining experience. Candidates are generally expected to have previous experience in a hotel or fine-dining restaurant, strong communication and customer-service skills, and a polished, professional manner. Fluency in English and Cantonese is highly useful, while Mandarin is an advantage. The role requires confidence, attentiveness, good organization, and the ability to remain courteous during busy service periods. Flexibility to work shifts, weekends, and public holidays is normally required. Shangri-La will expect the successful candidate to represent the hotel warmly, coordinate effectively with restaurant and kitchen teams, and maintain high standards of guest care.
Shangri-La is a global luxury hospitality group founded in Hong Kong and known for its hotels, resorts, restaurants, and distinctive Asian-inspired service. The group operates properties across Asia, the Middle East, Europe, North America, and other international destinations. Shangri-La Hong Kong is one of the city’s established luxury hotels, offering accommodation, conference facilities, wellness services, and several high-end dining venues, including Summer Palace. The company places strong emphasis on genuine hospitality, personalized guest experiences, professional development, and cultural understanding. Employees may receive benefits such as meals, uniforms, training, medical coverage, staff rates, and opportunities to transfer within the group, depending on the employment contract. Working in a Shangri-La restaurant generally involves refined service standards, teamwork, attention to detail, and a commitment to creating memorable experiences for local and international guests.
Hong Kong offers varied opportunities in hotels, restaurants, retail, finance, technology, logistics, education, and creative industries. Hospitality jobs are concentrated on Hong Kong Island, Kowloon, Lantau, and major resort or business districts. The culture blends Cantonese traditions with international influences; politeness, efficiency, punctuality, and respect for hierarchy are valued. Lifestyle is energetic and convenient, with excellent public transport, diverse food, shopping, hiking trails, beaches, and a busy social scene. Hong Kong is not a single island, but a territory comprising Hong Kong Island, the Kowloon Peninsula, the New Territories, and numerous outlying islands. Foreign employees normally require an approved employment visa sponsored by their employer before starting work. Applicants usually need relevant qualifications or experience and must demonstrate that the role cannot easily be filled locally. Relocation costs and accommodation can be high, especially on Hong Kong Island, so candidates should confirm salary, service charge, housing, insurance, and visa arrangements before accepting an offer.
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