The Club Ambassador represents Shangri-La’s club or executive lounge, welcoming members and guests, managing arrivals and departures, handling reservations and enquiries, and coordinating personalised services with other hotel departments. The role typically requires a diploma or degree in hospitality, tourism, or a related field, along with experience in luxury hotels, guest relations, front office, or club lounge operations. Fluency in English and Cantonese is highly desirable, while Mandarin may be an advantage. The successful candidate should be polished, attentive, organised, discreet, and confident when dealing with international guests. Strong communication, problem-solving, computer, and customer-service skills are expected, together with flexibility to work shifts, weekends, and public holidays.
Shangri-La Hotels and Resorts is a leading luxury hospitality group headquartered in Hong Kong, with hotels, resorts, and residences across Asia, the Middle East, Europe, North America, and other international destinations. The group is recognised for warm Asian hospitality, personalised service, elegant properties, and strong attention to guest experience. Its Hong Kong hotels, including Island Shangri-La and Kowloon Shangri-La, serve business travellers, leisure guests, long-stay residents, and high-profile events. Shangri-La offers opportunities across guest services, food and beverage, housekeeping, culinary operations, sales, engineering, and corporate functions. Employees are generally expected to demonstrate professionalism, cultural awareness, teamwork, discretion, and a genuine commitment to service excellence. Benefits and career development opportunities vary by property, position, and employment contract.
Hong Kong is a highly international city with strong opportunities in hotels, tourism, restaurants, retail, finance, technology, education, and professional services. Hospitality roles are concentrated on Hong Kong Island, Kowloon, and major resort areas, and customer-facing positions often value English, Cantonese, and Mandarin. The culture combines Cantonese traditions, international influences, efficient public transport, dense urban living, and a fast-paced working style. Lifestyle options range from busy shopping and dining districts to beaches, hiking trails, islands, and countryside parks. Overseas employees generally need an appropriate employment visa sponsored by the hiring company; applicants must normally have relevant qualifications or experience and a confirmed job offer. Employers commonly assist with visa documentation, although housing, flights, and relocation support vary. Rent can be expensive, so candidates should confirm salary, accommodation, working hours, benefits, and visa arrangements before relocating.
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